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Customer Care

Earthkare Packaging Innovations Company strives to make your online experience enjoyable, simple and successful. To facilitate this, we have created an ordering, shipping and payment process to make your life kare free.

Most credit and debit card orders placed by 12 PM PST will be processed and confirmed on the same business day. Mail or Fax orders are shipped once payment is received. Under normal circumstances, most orders ship within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order as soon as possible.

If we determine that your order will require any shipping and handling charges in addition to those displayed during the order process, we will notify you by email and ask you to approve the additional charges. We will not ship your order until you have approved the additional charges, which may delay shipping. If you are not satisfied with any additional charges, we will offer you the opportunity to change or cancel your order.

Orders are shipped via UPS or Federal Express. A physical address is required for shipment. We cannot ship to P.O. Boxes.

We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.

Expedited orders placed by 12 PM PST will ship on the same business day. We try to ship all orders within 24 business hours.

* To calculate your shipping charges in advance of placing an order, place the desired items into your shopping cart by clicking on the buy buttons. From your shopping cart click proceed to checkout. Fill out your Shipping/Billing address and then you will be able to choose the shipping option that works for you.

Please Note The Following:

  • We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
  • California Residents will be charged applicable sales tax on their orders. Residents of other jurisdictions may be charged sales tax as required by applicable law.
  • All prices are quoted and all payments must be made in US dollars.
  • Your order will leave our facility in good condition and risk of loss passes to you when we deliver your package to the shipper. If your order is damaged in shipment, please contact the shipper immediately to make a claim.
Where do we go next?
Is there a specific packaging product that you would like to see developed? Send us your ideas. EarthKare™ is committed to being an innovative leader, and we would like to hear from you.
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